| Dear Mike:
You bet there is! One of the
most powerful ways to "interact" with someone (online or
off), is to ask their opinion —preferably on topics that
are of importance to them. If done properly, and on a regular
basis, the payoffs can be huge. Imagine interacting
with your prospects and clients every month where they:
- Feel "heard" by
you;
- Gladly give you feedback about
what is important to them;
- Perceive you as the "expert".
The easiest way to pull off this
marketing coup is through the use of well-designed online
surveys.
Plan Before You Poll...
Before we discuss a very
powerful tool that let you put up an online survey in just
minutes, let's cover how to plan your survey for maximum results.
There are three keys to creating an
interesting and compelling survey —one in which your e-mail farm will enthusiastically
participate:
- Know your target respondents - choose survey topics or themes that are truly important to
them.
- Craft your survey questions
carefully - stay on topic, state them as clearly as
possible, and create ones where the answers will be of great
interest to the participants. A good question to ask yourself
when considering any survey question is
"will any of the survey takers care?"
- Keep it short, simple, and
easy - The Internet Empowered Consumer™ (IEC™) doesn't
have time to sort through a long, complicated survey (online
or otherwise). Three to five questions is ideal.
And, a Web based "point, click, & type" format is the
easiest way for them to respond.
I find it's always best to first
lay a survey out on paper, before actually building
it. Here are three simple steps to do just that:
STEP
1 - Establish the purpose of the survey (i.e. what you
are trying to accomplish) and then give it a compelling name (i.e.
one that is likely to peak a potential respondent's interest);
STEP
2 - List all the questions you intend to ask. I
typically use a personal brainstorming technique called
"mind-mapping" to accomplish this task (click here to
see an example);
STEP
3 - Determine the format and potential range of answers
for each question (i.e. multiple choice, yes/no, essay, rating
scale, etc. —click here to view the completed sample plan layout)
Once you have your survey all laid
out, it's time to build it —and thanks to a service called Zoomerang,
this is the easy (and fun) part!
Point, Click, & Type =
Instant Survey
Of all the survey software and
online services I've reviewed in the past several years, Zoomerang,
(an application service provider), is my first choice.
It seems to be the easiest to use, and arguably creates the most
professional looking online surveys as well —in just minutes!.
To see how our example survey above
looks in Zoomerang, just click
here. This took all of 15
minutes to build and post to the Web! The Zoomerang servers
host your surveys for you, so there is nothing for you to
upload. Once you've created and launched your survey,
Zoomerang will give you a special URL to link from your Web site
and/or include in your e-mails. This link will take
respondents directly to the survey.
Zoomerang even lets you use their
service for free —with limitations. You are restricted to
the extent of customization and branding you can apply to the look
and feel of your surveys, and they will only stay up for 30
days. If you are serious about using surveys as a major part
of your online marketing (and you should be!), then I strongly
suggest that you sign up for their Zpro service ($199/yr).
It allows you greater freedom for the look of your survey,
indefinite storage on their servers, and the ability to share
results with anyone you want (i.e. your e-mail farm).
With the Zpro-level service, you
can also create a compelling "greetings" page that
includes your picture and a personal message from you. In
addition, you (or your Webmaster) can apply simple HTML formatting
tags to text within the greeting page and survey for even greater
levels of customization. To view one of my more recent surveys
that is a good example of this, just click
here (and to view this survey's results, click here).
Now, just because you build a great
survey doesn't mean people will take it —unless you give them
a good reason.
If You Build It, They Will
Respond (maybe...)
You can incentivize
potential respondents to take your survey by offering a
reward for participation. For example, I pose a "challenge
question" at the beginning of each of my
monthly surveys sent to subscribers of my online ePOWER! News
(see below). The first person to e-mail me with the
correct response wins a copy of my ePOWER!
book. This has proved very
effective! For your purposes, you might offer a free CMA or
consultation on how to prepare a house for sale, etc. to the
first person that e-mails you the answer to a real estate related
question.
One last thing to note here: since these are, by definition, online surveys it is critical that
you reassure respondents that their privacy will be
protected. Without this, don't expect many people to
participate.
It Even Gets Better
It will probably take you three or four
launched surveys before you get comfortable with using this extremely
powerful business-building tool. That's okay, be patient with
yourself, it will come. And when it does, it may open up
opportunities you might not have imagined.
For example, the recent survey I
conducted (mentioned earlier) garnered so much response and attention
that I was interviewed by two major national real estate news
organizations. Publicity that is otherwise very difficult
to get. It's important to keep in mind here that it was the nature
of the topic and how I worded the questions that caused so much
stir —not the graphically pleasing look of the survey itself.
Similarly, if one of your survey's created strong response to a
controversial topic, chances are your local newspaper will publish a
story about it (and you), in their online and/or print edition —a
credibility booster you just couldn't get for any price!
There are probably dozens of ways that
you can use the power of online surveys to boost you business. However,
instead of me coming up with all the answers, I might, well...
conduct a survey, and ask you for your thoughts!
Article Resources: |
| Zoomerang -
the easiest way to create online surveys! |
Example
Survey - similar to what you might create using
Zoomerang for a target market of experienced home owners. |
| Recent
REALTOR® Survey - from my ePOWER! News
newsletter. This shows how customized you can make your
surveys. |
Survey
Results - (from recent survey) shows how results can
be source of further discussion with the respondents. |
|