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Dear
Mr. Internet:
Is there an official NAR designation like GRI or CRS that
can earn to show that I know how to do business online? |
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Judy McCutchin
RE/MAX Preston Road North
Dallas, TX |
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| Dear Judy:
Not exactly, but there'll soon be
something similar-an Internet certification program. The
NATIONAL ASSOCIATION OF REALTORS® has taken the
initiative to create a comprehensive program designed
specifically for REALTORS® who want to advance their
online skills. Although many real estate professionals use the
Internet in their business, most aren't sure how to use it
effectively.
The coming certification sets a rigorous national standard for
the requisite skills and appropriate behavior necessary to
conduct business profitably and professionally online.
It's Not About Technology
NAR's e-Pro
certification is not about the hardware and software that
enables and supports the Internet. Instead, the certification
focuses on four areas critical to online real estate
sales mastery.
1. Skill sets: Students
will be schooled in fundamental through advanced
uses of E-mail and the Web so that you'll be knowledgeable
about and comfortable using E-mail and the Web in marketing
your business.
2. Online protocol: You'll
learn the art and science of creating relationships online,
which can be quite different from doing that in traditional
real estate. Some of the interpersonal techniques that serve
us well offline, such as quickly establishing control in a new
relationship, may actually impede our ability to work
effectively with the Internet-empowered consumer.
3. Standards and behavior: The
program explores the ethical, legal, and regulatory issues
(including Web advertising guidelines) you'll need to
understand to do business online at minimum risk to you, your
broker, and the consumer.
4. Positioning for the future:
The certification also prepares you to evaluate and adapt to
emerging, sometimes radical, new ways of doing business
online, such as online auctions and fee-for-service programs.
Learning how to do business on the Net today will ensure
that'll you'll be doing business tomorrow.
It Won't Be Easy - But It
Will Be An Adventure!
The e-PRO certification
will be offered entirely online through REALTOR®
University at One Realtor Place®. You'll
hear more about the program this month at the REALTORS®
National Convention in Orlando, Fla., and it should be
in full swing after March 2000.
Once enrolled, students will be tested in real-world Internet
situations. For example, students may receive E-mails designed
to test how-and how quickly-they respond to prospective buyer
and seller inquiries. Innovative use of the Internet will allow
the program to test students' abilities in real world
situations, ensuring that the learning is real and not a cram
session just to pass the test.
e-PRO ensures your readiness to compete and thrive in an
increasingly technology-based real estate market yet attentively
serve the human side of every real estate transaction.
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You
would think that the Internet would be a big factor in the diminished
use of "Snail Mail" --well not quite! Actually a great
new online service called Eletter.com
makes your bulk mailings about as easy, fast, and painless as it can
get.
You simply upload your address list along
with a layout file of your flyer, letter, or postcard files (including
full color, in any number of file formats) and in about 4 days or
less your mailing is printed and sent out hassle free. They even
have nifty online calculators that will tell you exactly how much the
mailing will cost, printing, postage --the works! What's more,
they guarantee their work.
Traditional bulk mail may eventually go
the way of the pony-express, but Eletter.com
sure makes it easier in the meantime! |
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Mr. Internet is the
alter-ego of Michael J. Russer, an internationally recognized Internet
speaker, trainer, author, and strategic consultant to the real estate
industry. He's dedicated to helping real estate professionals leverage
their people skills into profit on the Internet. You'll see his column
on REALTOR® Magazine Online every month and in the magazine
quarterly. Send your Internet questions to help@askmrinternet.com
or you can visit his Web site at http://www.russer.com |
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Reprinted
from REALTOR® Magazine Online by permission
of the NATIONAL ASSOCIATION OF REALTORS®.
Copyright 2000. All rights reserved. Mr.
Internet™ and Ask Mr. Internet!™ are trademarks
of RUSSER Communications. |
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